top of page
Plantation window shutters.jpeg

Privacy Policy

Last updated: 4 December 2025

 

At Sorrento Shutters, we are committed to protecting your personal information and respecting your privacy in accordance with the New Zealand Privacy Act 2020.


This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data.

 

1. Information We Collect

We collect personal information from you when you:

  • Make an enquiry through our website

  • Request a quote

  • Purchase products or services

  • Subscribe to email updates

  • Interact with us on social media

  • Contact us directly (email, phone, in person)

 

This information includes:

  • Name

  • Email address

  • Phone number

  • Physical address

  • Project details or preferences

  • Any other information you choose to provide

 

We also collect non-identifiable information such as website usage data (cookies, analytics, IP address, device/browser details).

 

2. How We Use Your Information

We use your personal information to:

  • Respond to enquiries or quote requests

  • Provide our products and services

  • Improve our website and customer experience

  • Communicate updates, promotions, or important information

  • Manage bookings, orders, and installations

  • Comply with legal, regulatory, or insurance obligations

 

We will not use your personal information for any purpose you would not reasonably expect.

 

3. Cookies & Website Analytics

Our website may use cookies and third-party tools (such as Google Analytics) to understand how visitors use the site and to improve functionality.


You can adjust your browser settings to refuse cookies, though this may impact how the site functions.

 

4. How We Share Your Information

We do not sell your personal information.


We may share your information with trusted third parties only when necessary to:

  • Deliver products or complete installations

  • Provide services (e.g., website hosting, analytics, email services)

  • Comply with legal or regulatory requirements

 

All third-party providers are required to handle your information safely and in accordance with NZ privacy law.

 

5. How We Store and Protect Your Information

Your information is stored securely in password-protected systems and only accessible by authorised team members.


We take reasonable steps to protect your personal information from loss, nauthorized access, or misuse.

 

6. Accessing or Correcting Your Information

Under the Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you

  • Ask for corrections if any information is inaccurate or incomplete

 

To request access or a correction, please contact us using the details below.

 

7. Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

 

8. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of other websites and encourage you to review their privacy policies.

 

9. Contact Us

If you have any questions about this Privacy Policy or would like to request access to your information, please contact us:

 

10. Changes to This Policy

We may update this Privacy Policy from time to time.


Any changes will be posted on this page with an updated “Last Updated” date.

​

bottom of page